Jinan, China, September 26, 2025 – The autumn city of springs hosted a spectacular gathering for the global engineering machinery industry: the grand opening of Lingong Heavy Machinery's inaugural Global Customer Festival in Jinan. Over a thousand client representatives, partners, and industry guests from numerous countries and regions gathered together to discuss cooperation and explore future development.

At the main theme conference of the Customer Festival, Mr. Zhang Shanrui, President of LGMG, officially unveiled the service commitment: "Always Available, Always Reliable." This move marks a new height in the advancement of LGMG's global service excellence strategy, demonstrating the company's firm resolve to become the most trusted partner for global customers.

“Today’s customers are not just buying a machine; they are prioritizing the value and experience over its entire lifecycle," stated President Zhang Shanrui. "That is precisely why we at LGMG are relentlessly advancing our 'Global Superior Service Brand Strategy'. For us, 'Superior Service' equates to 'Superior Customer Experience plus Superior Value Creation'.”

LGMG` has always placed "Service Excellence" at a paramount strategic level. As early as the 2024 Shanghai Bauma Fair, Chairman Yu Mengsheng introduced the operational strategy of "Product Power + Service Power = Brand Power." In his view, "Service is one of the core competencies of an enterprise. The key to whether Chinese companies can achieve sustainable, long-term development globally lies in whether their service capabilities can provide solid support." During his concluding speech at this theme conference, Chairman Yu provided clear direction for implementing the service promise. He stated that the ‘Always Available, Always Reliable’ Service Excellence Strategy must be executed around a core ‘134’ framework: ‘1 Core’ being Customer Centricity; ‘3 Guarantees’ comprising Cooperation, Financing, and Full-Service Contracts; and ‘4 Capabilities’ referring to Service, Training, Supply Assurance, and Operations & Maintenance.”

"Always Available, Always Reliable" goes far beyond being a mere slogan; it embodies LGMG's solemn commitment to providing global customers with comprehensive service, encapsulated in the principle of "All-Hours, All-Cycle, with Triple Availability and Triple Reliability."; "Always Available" signifies an uninterrupted, 24/7 service response "All-Hours" and robust "Triple Availability" support: Service, Parts, and Equipment; "Always Reliable" represents complete service coverage throughout the entire equipment lifecycle, from delivery to decommissioning "All-Cycle" and a "Triple Reliability" guarantee: in Quality, Solutions, and Implementation.”

LGMG's confidence in making this bold commitment stems from the long-term development of its "Global Service Excellence Strategy." A solid foundation for delivering "Always Available, Always Reliable" has been laid through comprehensive capacity building, including localized service capabilities, a global parts supply system, intelligent online equipment management via telematics, and digital service dispatch platforms, among other initiatives.

Today, as competition in the global construction machinery industry intensifies, service has become a key differentiator in creating customer value. The introduction of this service promise not only represents a significant upgrade to LGMG's global service system but also sets a new benchmark for service models across the global industry. Moving forward, LGMG will continue to deepen its Service Excellence Strategy, driving service innovation to exceed the expectations of worldwide customers and collaborating with global partners to reach new heights in the industry's development.